Terms and Conditions of Sale
SpecsPro® LLC operates www.VibrationTherapeutic.com and shop.VibrationTherapeutic.com to promote and sell VIBRATION THERAPEUTIC ® brand vibration plate machines for fitness and therapeutic purposes. The products are also sold on www.amazon.com and through other distributors and retailers.
These terms and condition only apply to products purchased from this website and used in the 48 contiguous states of the US.
For orders fulfilled from our Minnesota warehouse, free economy shipping service is provided for all retail selling products to all destination addresses within 48 contiguous states in the US. UPS Ground service or equivalent courier services are used.
Orders placed before 11am CST on working days will be processed and shipped out the same day from our Minnesota warehouse. Our warehouse does not work in the weekends and all public holidays. Order placed on Friday after 11am CST will be processed and shipped out the next Monday. Customers may expect delay for orders places the day before Christmas or Thanksgiving Day.
Free 30 Day Return or Replacement Policies
For orders fulfilled from SpecsPro LLC warehouse, within 30 days of receipt, customers are allowed to return the product to our Minnesota warehouse for a full purchasing price refund. The product should be returned as unused (except for minor trial use), no cosmetic damage, and in the original undamaged packaging. Our customer service representative will contact you to issue a return merchandise authorization form (RMA) and the return instruction. You should receive full purchasing credit within 3 business days the returned product received in our warehouse. If packaging inside the box is damaged or any accessory missing, we may charge up to 10% restocking fee. Buyers are responsible for the return shipping cost.
For the return or replacement of a defected unit within 30 days of receipt, SpecsPro LLC is responsible for the shipping cost of return or replacement.
For orders fulfilled by Amazon, please follow Amazon’s return policy. We would appreciate if you contact us first.
Please email us via sc@VibrationTherapeutic.com to initiate product return process.
Depending on the product model, SpecsPro LLC provides one year to two year product warranty against defects in material and workmanship. Our machines contain no user-serviceable parts. Within the product warranty period, if the product is damaged or not functioning properly under normal use, it needs to be sent to SpecsPro’s Minnesota facility for repair. Customer is responsible for the inbound shipping cost. SpecsPro shall repair or replace the machine within 3 business days, and be responsible for the outbound shipping cost.
Product warranty is automatically registered at the time you purchase the product. To file a product warranty claim, please send email to warranty@VibrationTherapeutic.com to initiate the claim process. Customer will need to provide the proof of purchase, usually the order copy, production batch number, as well as the reason of claim.